I would highly recommend
Susan Montana was able to help get our office HIPAA manual up to date and showed us ways to help to use our existing protocols and EMR system more effectively to comply with the new updates. All forms were customized with the practice logo for uniformity. Privacy officer and staff training was provided, and she went over all the forms and discussed the proper use and storage of the information. I would highly recommend her services to any office that does not have an updated HIPAA manual, or how to properly use the manual they currently have.
Dr Joseph Merckling, Merckling Family Chiropractic PC
Susan, I just wanted to express our appreciation for your knowledge and guidance in assisting us with our internal and external payment audit processes. Besides being able to leverage your tremendous experience and expertise, you allowed us to help us help ourselves. Your ability to teach as opposed to dictate made what could have been a challenging process, much less strenuous and more easily implemented. Your continued guidance and driving of the process, while holding our organization accountable to meet deadlines and task determinations has made this tremendously educational and successful on all fronts. We look forward to your ongoing involvement in a continuous quality improvement process.
Andrew Winakor, Executive Vice President, Managed Care & Payer Relations, National MedTrans Network & IPA
Internal coding audit results
Working with Habanero was a pleasant and very informative experience. You were always available when needed during the internal coding audit.
We were able to identify issues in all facets of our business (from radiologist reports, to the orders and coders).
The report provided were very detailed and easy to follow. I liked that not only the audit gave us the issues but also solutions to the issues.
Director of Revenue Cycle, large Metro New York radiology practice
Thank you for making this process effortless. I would recommend Habanero, Inc. without hesitation.
My office has been using the services of Habanero, lnc. to increase reimbursement and facilitate office procedures that simplify and organize accounting and payment recording. Their real life experience in these fields has significantly increased payments, decreased billing errors and generally improved the function of the administrative aspects of my practice. I would recommend Habanero, Inc. without hesitation and believe strongly that they would help your organization’s bottom line too.
Mark Gresser DPM, DABPOPPM
Valuable, knowledgeable and well-researched information & opinions
Ms. Susan Montana, representing Habanero, Inc., was engaged as a part-time consultant for almost 18 months to assist in several areas; help our coding staff in resolving our coding backlog, work alongside our own coding team to modify and streamline coding processes during the implementation of our electronic EMR, represent us in facilitating our defense during a significant global Medicare audit that significantly impacted our practice reimbursements, assist in educating our coding staff and providers regarding proper coding and LCD guidelines, and investigate reimbursement options for our services, in order to maximize reimbursement.
During her engagement, Susan was highly professional, dedicated, very responsive, always pleasant to work with, sensitive to the work demands of our own staff, and offered valuable, knowledgeable and well-researched information and opinions.
Based upon our experience, we would not hesitate to engage her services again.”
Billing Manager, large ED and multi-facility urgent care/family practice provider
It is my pleasure to highly recommend Ms. Montana to all health professional offices.
Sue Montana, of Habanero, Inc., has been working with me over the past few months and in that time she has brought me up to date on my outstanding accounts, has helped me to become linked into the technology available through many insurance websites and has created an office policies and procedure manual that we have dubbed “the good book”. It contains valuable information regarding all the insurance companies that I deal with in an organized fashion. It is our goal to use this book as a resource that will be updated as situations change. Ms. Montana handles all situations with professionalism and attention to detail. Her knowledge of coding, compliance, insurance rules and of many computer programs makes her a valuable asset to any office that needs to update and get things running smoothly. It is my pleasure to highly recommend Ms. Montana to all health professional offices.
Margaret Schweigert, DC
Within two weeks..the project was under control… the risk of a total default on deliverables was averted.
I brought Habanero in to gain control of a project gone awry. The team assigned to handle a crucial Medicare reimbursement project turned out to be operationally proficient but unable to handle the analytic complexities and project management demands of their assignment. Habanero’s mission was first to apply rigorous project management discipline to the team’s work: a schedule, a weekly review meeting with a manageable agenda, action planning and follow-up. Within two weeks of Habanero’s charge, the project was under control from a management standpoint, and the risk of a total default on deliverables was averted. Habanero’s second objective was to develop a data analysis methodology that the team could apply over a vast body of data – achieving orderliness and efficiency without sacrificing creativity and the need to hunt down every revenue opportunity. The framework for this methodology was in place within a few weeks and was perfected shortly thereafter. The first claim produced under Habanero’s management is worth $2.4 million. Total estimate of the project value is $6-8 million or greater. But the really amazing part is that Habanero managed to come in from the outside and implement the above improvements while maintaining and even improving the incumbent team’s esprit de corps. No politics, no ruffled feathers, straight collaboration, very elegantly handled.
Senior Vice President, nationwide healthcare consulting firm
I was particularly satisfied with her ability to work quickly under pressure.
I have had the opportunity to work with Habanero, Inc. over the past several years and have been pleased with the products and services they have provided. In particular, Susan Montana of Habanero, Inc. has been able to quickly integrate information from a diverse group of my staff to develop a comprehensive Procedure Manual customized to our operation, which involves interpretation of government policies, and internal/external systems and processes. She then developed and delivered multiple group training sessions to a wide range of participants, including directors, managers, programming and clerical staff, to introduce these Policies and Procedures. I was particularly satisfied with her ability to work quickly under pressure, her excellent writing, presentation and communication skills, and the flexibility to travel to accommodate our very busy schedules.
Vice President, Operations –National Reimbursement Consulting Company
I expect this to pay our firm dividends in the upcoming months and years. I am a happy customer!
I am extremely happy with the service you provided. Thanks to your contributions we achieved two major milestones in a short period: First, the kickoff of the project – without you I do not think we would have been able to get the JAD sessions organized. In addition, your communication/selling of the project to the Provider team was invaluable. Second, defining the responsibilities for a newly created position in our organization. In a little over thirty days you helped educate our new employee regarding our business, personalities of our team members and the IT re-engineering project. Getting a new- hire off on the right foot is extremely important and I expect this to pay our firm dividends in the upcoming months and years. I am a happy customer!
VP, Provider Revenue Services Division – Leading Healthcare Financial Consultant